The travel agent needs
to create a new PNR with the correct name and reissue the ticket. Important
note: only same itinerary, same airline, same date, same fare or higher (=
not a lower fare basis) is accepted
The travel agent needs
to cancel the original booking in their GDS!
If the operating
carrier requires a fee for the name correction, this fee must be collected
when the ticket is reissued. The penalty amount can be found either in the
fare rules or on the website of the operating carrier.
It is not possible to
perform a name change to a completely new passenger. In this case, a
refund of the incorrectly issued ticket must be processed according to the
fare rules. Exception: The airline explicitly states in their fare note
that a name change is permitted (usually against a charge).
Some airlines do not
allow any name corrections or name changes. In this case, the travel agent
needs to send an email to service@hahnair.com for further
information.