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Hilfe & Kontakt

(Re-) Issuance

  1. FAQs für Reisebüroagenten
  2. (Re-) Issuance
How can travel agents reissue if the coupon (CPN) status is “U” (unavailable)?
The coupon status first needs to be changed to “O”. Send an email to service@hahnair.com to request a change of the CPN status. Once coupon is on “O” status, the r...
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Is revalidation of the Hahnair (HR-169) ticket permitted?
A revalidation of tickets issued on HR-169 is not possible. All Hahnair (HR-169) tickets need to be reissued by the travel agency that originally issued the ticket.
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Is it possible for a travel agent to rebook the passenger and reissue the ticket if the passenger does not accept an alternative flight option offered by the operating carrier?
Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date...
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How can travel agents issue a ticket for a route with a carrier available under the H1 or X1 code?
Use the standard reservation and ticketing process of your GDS. Book the desired H1-Air route(s) or X1-Air route(s) in your GDS. Perform automatic pricing with Hahnair (HR) as the...
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Can multiple H1-Air or X1-Air partners be included on one ticket?
Yes, multiple H1-Air or X1-Air partners can be included on a single HR-169 ticket. You can also combine H1-Air and X1-Air partners on one ticket. Note: different airlines can have...
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Which payment methods are accepted by Hahnair?
Hahnair accepts different payment methods (cash and credit card). In some countries certain forms of payment may be excluded due to local or market restrictions. Travel agents can us...
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How do travel agents insert the passenger’s name when creating a booking?
The passenger’s first name and last name must be identical to those shown in the passenger’s passport. For some airlines, the name length cannot exceed a certain number of char...
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How do travel agents collect the penalty for rebooking?
All penalties will be collected under the DU tax code; ARC agents use the CP code.
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In which GDSs and markets are flights under the H1 and X1 code available?
Flights of the H1-Air and X1-Air partner carriers are available in all major GDSs worldwide under the two-letter code H1, X1 respectively, and can be issued on the Hahnair HR-169 ...
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