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Involuntary refunds need to be requested through a refund application via BSPlink (ARC and TCH agents need to contact Hahnair for refund authorisation at accounting@hahnair.com).
Voluntary refunds can be processed via GDS. In case assistance is needed, agents may submit a refund application via BSPlink.
For refunds processed via GDS, agents are responsible to process the refund correctly according to the applicable fare rules and Hahnair reserves the right to issue ADMs for miscalculations adding a charge of 30 EUR per ticket.
Hahnair’s refund service is free of charge which means no handling fees apply for refund applications submitted. Hahnair processes refund applications within 14 days after all necessary information have been submitted by the travel agency.
For complete information and the ARC refund process, please check our refunds policy here.
