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8 December 2009
As a global interline and billing partner for airline companies, Hahn Air has concluded an insurance agreement for this purpose with Generali Versicherung AG, through its underwriting agent "REISEGARANT" GmbH in Hamburg*. This will enable Hahn Air and Generali to guarantee that all passengers in possession of a Hahn Air (HR-169) electronic ticket get a full refund of the ticket price in the event of bankruptcy of the company or the relevant operating airline. For the first time a solution is provided for passengers affected by airline insolvency, which international consumer associations have been demanding for many years.
The transaction is processed by the travel agency through which the passenger has purchased the airline ticket. A joint guarantee declaration from Hahn Air and Generali can be printed out from the Hahn Air website (www.hahnair.com) and given to the passenger.
Hahn Air is an IATA member airline which is linked to the billing and settlement plan of the International Air Transport Association in over 150 countries and operates the world's largest "e-ticketing platform".
Travel agencies book flights for passengers with Hahn Air's international partner airlines, which already number over 200, in the relevant reservation systems and issue them on Hahn Air's (HR-169) electronic tickets for the purposes of documentation and billing. The travel agency that arranges the airline ticket settles the account for the flight with Hahn Air.
* REISEGARANT GmbH is one of the largest providers of customer funds guarantee contracts for tour operators (travel guarantee certificates) and acts as underwriting and handling agent for Generali.
