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Help & Contact

Check-in, Baggage & Special Requests

  1. FAQs for Travel Agents
  2. Check-in, Baggage & Special Requests
Is online check-in possible with a Hahnair ticket?
Whether or not an online check-in is possible, depends on the operating carrier. Only if the operating carrier offers this option, it is possible to check in online. Hahnair only provides the ti...
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Is online check-in possible for flights marketed by Hahnair Systems (H1 code) or Hahnair Technologies (X1 code)?
Whether or not an online check-in is possible, depends on the operating carrier. Most of the partner carriers of Hahnair Systems (H1-Air) and Hahnair Technologies (X1-Air) requ...
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Where can travel agents find information about the baggage rules of Hahnair partner carriers?
Visit the website of the respective partner carrier to find detailed baggage information. The contact information of the partner carriers including the website URL can be found ...
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How can travel agents reissue if the coupon (CPN) status is “U” (unavailable)?
The coupon status first needs to be changed to “O”. Send an email to service@hahnair.com to request a change of the CPN status. Once coupon is on “O” status, the r...
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How can travel agents issue a ticket for a route with a carrier available under the H1 or X1 code?
Use the standard reservation and ticketing process of your GDS. Book the desired H1-Air route(s) or X1-Air route(s) in your GDS. Perform automatic pricing with Hahnair (HR) as the...
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Can multiple H1-Air or X1-Air partners be included on one ticket?
Yes, multiple H1-Air or X1-Air partners can be included on a single HR-169 ticket. You can also combine H1-Air and X1-Air partners on one ticket. Note: different airlines can have...
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Is it possible for a travel agent to rebook the passenger and reissue the ticket if the passenger does not accept an alternative flight option offered by the operating carrier?
Travel agents can perform a rebooking when complying with the following mandatory rules: A rebooking for this passenger is only possible with the same airline, on the same date...
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Is revalidation of the Hahnair (HR-169) ticket permitted?
A revalidation of tickets issued on HR-169 is not possible. All Hahnair (HR-169) tickets need to be reissued by the travel agency that originally issued the ticket.
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When issuing a ticket, what can be done if a passenger name has more characters than can be inserted in the name box? Or if the passenger does not have a last name?
If a travel agent needs to issue a ticket for a passenger with a long name, or just one name, they need to contact the GDS help desk for assistance.
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Which payment methods are accepted by Hahnair?
Hahnair accepts different payment methods (cash and credit card). In some countries certain forms of payment may be excluded due to local or market restrictions. Travel agents can us...
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How do travel agents handle baggage issues, waiting lists or special requests (sports equipment, wheelchair, instruments, etc.)?
Hahnair has no access to the reservation systems of our partner carriers. The travel agency needs to contact the operating carrier directly for any special requests, waiting lists ...
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How do travel agents handle requests of passengers who want to travel with pets?
For any enquiries regarding pets, contact the (operating) partner carrier. Their contact information can be found in the section 'Partner Carriers' under the respective partn...
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