martin is eating a cookie

Cookie policy

Our website uses cookies to understand how people use it in order to improve your website experience. By klicking on the "Accept"-button below you consent to our use of cookies as defined in our cookie policy. You have the right of withdrawal at any time. Details about our cookies and the possibility to change the settings can be found via the "Change cookie settings"-button. To read our full data policy please click here.

Help & Contact

HR e-Payment Account

  1. FAQs for Travel Agents
  2. HR e-Payment Account
How do I apply for an HR e-Payment Account?
Simply register on our website and go to the HR e-Payment section under “My Hahnair” and apply for an HR e-Payment Account free of charge.
Read more
How can I charge the HR e-Payment Account?
You can charge your HR e-Payment Account via SWIFT and via our payment page. Just log into 'My Hahnair ' and visit 'HR e-Payment'.
Read more
How do I check the balance of my HR e-Payment Account?
The balance and details of each transaction can be checked when you log into your personal DataMine Account on our website. Just log into 'My Hahnair ' and visit 'HR e-Payment'. DataMine is a to...
Read more
How long does the authorisation via SWIFT take?
Within the EU, it usually takes one work day (two days for paper-based payment transactions) and four days if your transaction is made in a currency other than EUR. For transactions outside of th...
Read more
What is the cost of a transaction?
Costs vary per country. Please contact your local bank for details.
Read more
Does Hahnair use the travel agencies´ money to generate business?
No, the money is stored on the travel agency’s bank account hosted by a partner bank. Hahnair does not have any access to these funds.
Read more
What is the GDS entry to issue tickets with my HR e-Payment Account?
CCTP116912345678912/0918
Read more
I am unable to issue tickets with my HR e-Payment Account. Why?
Does your HR e-Payment Account have sufficient funds? No. You need to charge your HR e-Payment Account.See section “Load Money” in the Quick Reference CardYes. Please double check the GDS en...
Read more
I cannot load money to my HR e-Payment Account.
Contact your local bank for additional information about international transfers. Alternatively, log-in with your Hahnair credentials and transfer money using your own credit card or any other f...
Read more
Do I need a CVV, CVC or a CID to issue tickets?
No, Card Verification Value (CVV), Card Verification Code (CVC) or Card Identification (CID) is not required for issuing tickets with your HR e-Payment Account.
Read more
I cannot access DataMine.
On the DataMine website, please click the button “Recover password”. Please note: after 3 failed login attempts your HR e-Payment Account will be blocked. If your HR e-Payment Account is b...
Read more
I need manuals for issue, reissue and refund of tickets.
This information should be provided by the relevant GDS your travel agency is using.
Read more