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16 April 2025
Hahnair is proud to announce the arrival of Skye, a chatbot supported by the cutting-edge GenAI framework, designed to transform customer service with its round-the-clock availability and multilingual capabilities. Skye speaks a host of languages, including English, Spanish, German, French, Italian and Portuguese, making it an exceptionally versatile assistant for Hahnair’s travel agency partners and travellers worldwide.
Accessible 24/7 through the WebChat on the Hahnair website, WhatsApp and Facebook Messenger, Skye is always ready to serve in real-time, regardless of clients’ timezone or location.
Skye assists users with an array of support topics from providing guidance on how to process Special Service Requests (SSR) in the GDS like seating, baggage and service inquiries, to checking flight status and directions on how to address CPN status changes. Skye also handles queries about travel details, name changes, refund policy, voluntary reissue and general FAQs.
In addition to support, Skye delivers valuable insights on a range of informative topics. With just a click, users can seamlessly access the baggage policy of the operating carrier, check which airlines’ tickets can be issued on the Hahnair HR-169 document, and even track the status of specific flights using the Flight Tracker — among various other functionalities.
Moreover, should travel agencies require support on particular Hahnair topics, such as the name change procedure, involuntary cancellations, or demand assistance from our Airline Distribution team regarding quota requests or ticketing authority, Skye collects all pertinent details and forwards them via email to the respective support team.
