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Involuntary refunds need to be requested through a refund application via BSPlink (ARC and TCH agents need to contact Hahnair for refund authorisation at accounting@hahnair.com).
Voluntary refunds can be processed via GDS. In case assistance is needed, agents may submit a refund application via BSPlink.
For refunds processed via GDS, agents are responsible to process the refund correctly according to the applicable fare rules and Hahnair reserves the right to issue ADMs for miscalculations adding a charge of 30 EUR per ticket.
Hahnair’s refund service is free of charge which means no handling fees apply for refund applications submitted. Hahnair processes refund applications within 14 days after all necessary information have been submitted by the travel agency.
For complete information and the ARC refund process, please check our refunds policy here.
Click here to obtain detailed information on how to process a refund for HR-169 tickets. A copy of the complete PNR history is always required to process the refund request.
To qualify for an involuntary refund, all flight segments of the ticket must be canceled, including all alternative segments, before departure. Otherwise, the refund will only be processed according to the fare rules.
If two tickets were issued by mistake in the same PNR with identical fare, routing and flight dates for the same passenger name, submit a refund application and attach all necessary documentation. Refunds will be approved, provided this is in accordance with the terms and conditions of the operating carrier.
In case of double tickets issued from different PNRs, the refund can be processed according to the fare rules.
Hahnair is a B2B (business to business) company providing ticketing services to travel agencies and distribution services to partner airlines. The purpose of the Hahnair Service Desk is to assists travel agents and partner carriers. It cannot provide assistance to private passengers. Private passengers receive assistance from the travel agency or online travel platform where they purchased their ticket.
Hahnair cannot make any changes to tickets and cannot process refund requests that are initiated by private passengers. Service requests always need to go through the responsible travel agency.
For any support regarding changes or refunds of a purchased tickets, it is necessary that private passengers always contact the travel agency or online travel portal where the ticket was purchased.
Should the travel agency or online travel portal require support from Hahnair, it is their responsibility to contact the Hahnair Service Desk on behalf of the private passenger.
Hahnair is a B2B (business to business) company providing ticketing services to travel agencies and distribution services to partner airlines. The purpose of the Hahnair Service Desk is to assists travel agents and partner carriers. It cannot provide assistance to private passengers. Private passengers receive assistance from the travel agency or online travel platform where they purchased their ticket.
Hahnair cannot make any changes to tickets and cannot process refund requests that are initiated by private passengers. Service requests always need to go through the responsible travel agency.
For any support regarding changes or refunds of a purchased tickets, it is necessary that private passengers always contact the travel agency or online travel portal where the ticket was purchased.
Should the travel agency or online travel portal require support from Hahnair, it is their responsibility to contact the Hahnair Service Desk on behalf of the private passenger.
In case of involuntary changes (operating carrier reschedules the flight), the travel agent needs to reissue the HR-169 ticket. This is free of charge. The following text needs to be added in the endorsement box: “INVOL REISSUE DUE TO SC XX/YYY DD/MMM (flight number and date). The travel agent also needs to set an I-indicator in front of the fare calculation (I-XXX YY ZZZ40.00NUC40.00END).
All ticket details of the new ticket must match the ones from the original ticket. The new flight needs to be offered with the same operating carrier in the same booking class.
If the travel agent receives a UN/UC without alternative, they need to rebook to the next available flight (before or after the cancelled one) with the same carrier, same booking class and same routing.
If the alternative offered to the travel agent is unacceptable for the passenger, the travel agent needs to send an email to service@hahnair.com. It is mandatory to investigate if an involuntary refund can be granted or if the alternative given is considered reasonable by the operating carrier and therefore must be accepted. If the airline considers the alternative reasonable, a cancellation is considered a voluntary action and a refund will be processed according to fare rules.
Some airlines do not authorize refunds in case of schedule changes.
... process the refunds directly via GDS or can submit a refund application (RA) via BSP Link. For refunds via GDS please refund the taxes one by one with the correct tax designators. XT or TX are not allowed to be used to sum up the total amount of the ...
... For questions about refunds, ACMs, ADMs and related issues, please fill in the form as completely as possible. ...
... supporting documents must be attached to the refund application. ● If a refund application is not filled out properly and does not contain all required information, Hahnair will not be able to refund the ticket. Involuntary Refunds ...
... . IATA Ticketing Handbook, Passenger Air Tariffs General Rules. A rebooking fee is always non-refundable. 9. Refunds Hahnair’s Refund Policy can be found at www.hahnair.com . A refund of unused documents or a portion thereof shall be made in ...
... HR-169 tickets without any extra costs - In case a passenger with an HR-169 ticket is affected by the insolvency of one of Hahnair's over 350 partner airlines, we vouch for a full refund of the unused part of the ticket ...
... before the insolvency occurred, receive a refund for the unused part ofthe ticket including taxes. They also benefit from compensation covering thecosts for a new ticket up to a total amount of € 125, as well as the costs formeals and hotel accommodation ...
